Worcester, Bosch Group, has come out on top in the Which? boiler report for the fourth year running.
Leaving competitors in the cold, Worcester scored the highest in the independent review for reliability (79%) and customer score (84%). What’s more, it was a clean sweep for all of the 26 boilers in the manufacturer’s gas-fired Greenstar range, with each one awarded a Which? Best Buy accreditation.
A third of the people surveyed had opted for a Worcester boiler, making the brand the most popular choice among Which? members. The customer score is rated on the owner’s overall satisfaction with the brand of boiler and the likelihood of whether they would recommend it to a friend. Reliability is judged on whether the boiler needed to be repaired within six years of installation.
The summary of the report stated: “Worcester continues to be a great brand to choose for a reliable gas boiler. Its brand reliability score nudges ahead of all other manufacturers” and went on to say, “Worcester gas-boiler owners are the happiest with the brand that they buy.”
Worcester was also commended for its oil-fired boiler range, which supply heating for homeowners with properties who are located in off mains gas areas of the country. The oil-fired Greenstar range, which includes 28 boilers, scored the highest in customer satisfaction (77%) and came joint- top for reliability (70%).
Martyn Bridges, Director of Marketing and Technical Support at Worcester, Bosch Group said:
“It is fantastic to receive such a positive response. We are heading into the colder months now and people will rely on their boilers and heating system more and more, so need to know they are choosing a product that will deliver the best.
“The quality, reliability and efficiency of our products, servicing and customer satisfaction is something we are extremely proud of and invest heavily in every year. Customer insight is always invaluable in helping us to continue improving on the exceptionally high standard we already have. We are currently offering a 5 year guarantee on selected gas Greenstar boilers until the end of the year to provide customers with that extra peace of mind.”